Career Opportunities

PetVet Care Centers' Hope Advanced Veterinary Center is currently seeking a Care Coordinator Supervisor to join our team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Essential Functions

Team Leadership & Staff Development

• Supervise, coach, and develop Care Coordinators across all hospital services.
• Conduct introductory, annual, and ongoing performance evaluations.
• Provide real-time feedback, accountability, and recognition to team members.
• Participate in interviewing, hiring, onboarding, training, and disciplinary processes
• Identify opportunities for growth and create development plans for team members.
• Facilitate regular team meetings and communication regarding hospital initiatives, policies, and operational updates.
• Maintain a positive, collaborative culture that supports engagement, retention, and professional growth. 

Scheduling & Workforce Management 

• Create and manage Care Coordinator schedules to ensure appropriate staffing coverage.
• Monitor attendance, punctuality, and schedule adherence.
• Coordinate emergency staffing needs and coverage during call-outs or unexpected absences.
• Review and approve timekeeping records and payroll submissions as assigned.
• Monitor overtime and staffing utilization while maintaining service standards.
• Client Experience & Service Excellence
• Oversee all aspects of the client experience from initial contact through discharge.
• Ensure clients are greeted professionally and compassionately in person, by phone, and through electronic communication.
• Manage client concerns, complaints, and service recovery opportunities.
• Coach team members on communication skills, emotional intelligence, and conflict resolution.
• Monitor client service metrics and identify opportunities for improvement.
• Promote consistent communication standards that support a connected and compassionate care experience

Front Office Operations

• Oversee daily reception operations and workflow efficiency.
• Maintain ownership of all provider schedules within the Practice Management System (PMS), ensuring physician availability, appointment templates, surgery blocks, vacations, continuing education, meetings, departmental closures, and other operational changes are accurately reflected.
• Serve as the primary coordinator for provider scheduling, maintaining the integrity of the hospital appointment schedule and communicating scheduling updates to physicians, department leaders, hospital leadership, and Care Coordinators.
• Provide oversight, training, and guidance to Care Coordinators regarding scheduling standards, appointment templates, and best practices to ensure consistent scheduling, appropriate patient placement, and continuity of care across all hospital services.
• Collaborate with the Nursing Director regarding provider schedule changes and departmental closures to support appropriate staffing and labor allocation while maintaining uninterrupted patient care.
• Monitor patient flow and lobby management to improve efficiency and client satisfaction. 
• Ensure medical records, referral records, and client communications are processed accurately and timely.
• Assist with front desk responsibilities as operational needs require. 

Financial & Administrative Responsibilities

• Ensure accurate processing of payments, refunds, credits, deposits, and financial transactions.
• Oversee cash handling procedures and reconciliation processes.
• Monitor payment plans, collections processes, and client account follow-up.
• Ensure compliance with hospital financial policies and procedures.
• Assist with month-end administrative functions as assigned.
• Maintain accurate documentation and reporting related to front office operations. 

Operational Leadership

• Serve as the liaison between front office teams, clinical teams, and hospital leadership.
• Partner with physicians, department leaders, the Nursing Director, and hospital leadership to improve communication, patient access, scheduling efficiency, and workflow between services.
• Identify operational barriers and recommend process improvements.
• Maintain confidentiality regarding employee, client, and hospital information.
• Keep hospital leadership informed of risks, concerns, and opportunities that may impact operations.
• Support implementation of hospital initiatives, policies, and organizational changes.

Additional Responsibilities

• Participate in hospital committees, projects, and leadership initiatives as assigned.
• Support emergency operational needs and business continuity planning.
• Perform other duties as assigned by hospital leadership.

Competencies

Leadership

• Team development and coaching
• Performance management
• Conflict resolution
• Accountability and follow-through 

Client Service Excellence

• Compassionate communication
• Service recovery
• Relationship building
• Professionalism under pressure

Operations Management

• Organization and prioritization
• Workflow management
• Problem solving
• Attention to details

Communication

• Written communication
• Verbal communication
• Active listening
• Interdepartmental collaboration Administrative Excellence
• Time management
• Scheduling and staffing coordination
• Financial accuracy
• Data management and reporting

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• High School diploma or equivalent.
• Minimum of three years of customer service experience.
• Minimum of one year of supervisory or leadership experience.
• Strong understanding of client service principles and conflict resolution.
  
• Experience with scheduling, staffing coordination, and performance management.
  
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
  
• Proficiency with computer systems, scheduling software, email, and practice management systems.
  
• Ability to maintain confidentiality and professionalism.

Preferred Skills (Nice to Have)

• Veterinary hospital experience. Practice Management preferred, Reception Leadership, or Vet Assistant strongly preferred.
• Specialty and emergency veterinary medicine experience.
• Experience leading front office, hospitality, healthcare, or client service teams.
• Knowledge of veterinary terminology and hospital operations.

Physical Requirements

• Ability to remain seated or standing for extended periods.
• Ability to use computers, telephones, and office equipment throughout the workday.
• Ability to occasionally lift up to 25 pounds.
• Ability to work in a fast-paced environment with frequent interruptions and changing priorities. 

Schedule: Availability to the needs of the business preferably swing, 5 - 8 hour days

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

We are seeking a compassionate and skilled Emergency Veterinarian to join our team at Hope Advanced Veterinary Center. The ideal candidate will be passionate about providing high-quality veterinary care and possess excellent communication skills to build lasting relationships with our clients. You will work alongside a team of experienced veterinarians, technicians, and support staff and will work closely with the Hospital Manager and Regional Manager.

The Hope Center in Vienna, Virginia is a 24 hour specialty and emergency practice. Specialty services at The Hope Center include Internal Medicine, Ophthalmology, Oncology, Surgery, Rehabilitation, and Cardiology. We have a strong focus on maintaining a wonderful work-life balance. Our ideal candidate is self-driven, enjoys a fast-paced environment, and recognizes the benefits of teamwork. Our ER and Specialty doctors work well together to provide complete patient care.

Why Join Us: 

• The ER schedule comprises a mixture of days and nights, allowing for long stretches of time off, and averages a work schedule of just 31 hours a week.
• Our highly trained technical staff support a great group of ER veterinarians and specialists.
• We also support rotating interns as well as internships in Internal Medicine and Surgery.

Ready to take the next step? Apply today! For questions or to connect directly, please email your resume to Julia Stephens. 

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Signing, retention and relocation packages up to $75,000
• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Key Responsibilities

• Comprehensive patient exams and medical work-ups
• Client communication and education
• Performing diagnostic procedures and surgery
• Maintaining accurate medical records
• Pharmacy duties such as prescribing medications to patients and following controlled substance protocols
• Promote teamwork and staff efficiency
• Work with the Hospital Manager on weekly priorities and expectations
• Evaluate and monitor protocols for the daily running of the hospital from intake to discharge
• Monitor cases in the hospital and attend daily rounds when possible to be sure the highest standards are being upheld
• Participate in practice management updates and training at all levels
• Performs other duties as assigned by Management.

Qualifications (Required)

• Veterinarian degree (DVM) from an accredited college or university
• Current State Veterinary License
• DEA registration must be obtained and maintained
• 1+ years of experience in a veterinary emergency practice
• Strong diagnostic and clinical skills.
• Excellent surgical and dental skills.
• Ability to work well in a team-oriented environment.
• Exceptional interpersonal and communication skills.
• Commitment to providing compassionate and high-quality veterinary care.
• Excellent Communication Skills and the ability to communicate effectively, efficiently, and in a timely manner with all members of the Medical and Hospital staff.
• Client communication skills, must be able to elicit information, establish rapport, offer explanations with pet owners.
• Display confidence and reassurance when dealing with pets experiencing severe stress, illness, or pain.
• May include some climbing, balancing, stooping, kneeling, crouching, or crawling.
• Some tasks involve the periodic performance of moderately physically demanding work.
• Position does require the ability to lift up to 50 pounds.

Preferred Skills (Nice to Have)

• Clinical Knowledge and Skills: Demonstrate clinical knowledge and skill in examining and assessing animals. Perform cardiovascular, respiratory, orthopedic, neurological and other necessary examinations. Diagnosis and prescribe appropriate treatment.
• Problem-Solving: Ability to develop solutions to challenges relating to the management of a high-quality veterinary hospital.
• Communication Skills: Demonstrate effective communication of diagnostic and therapeutic options to clients. Display effective communication with internal medical and hospital staff.
• Professionalism: Work as part of a high-quality, professional veterinary team with the ability to provide and receive appropriate constructive criticism, suggestions, and feedback.
• Business Acumen: Ability to understand the management and finances of the veterinary hospital practice.
• Ethics: Knowledge and understanding of ethical principles that guide decisions affecting patients.
• Commitment to Continuing Education: Commitment to utilize available resources of continuing education and to facilitate learning of others.

PetVet Care Centers' Hope Advanced Veterinary Center is currently seeking Emergency Veterinary Assistant (Overnight) to join their team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Key Responsibilities

• Provide compassionate care to all patients
• Greet patients and their owners as they arrive and show them to an examining room, taking the patient's weight and other vital signs upon arrival
• Triage patients, perform physical exams, treatments, and administer medication as directed by the licensed veterinary technicians (LVT's).
• Calm and soothe anxious patients
• Assist doctors and technicians with the administration of medications or with patient restraint
• Perform laboratory tests and take radiographs
• Operate and maintain hospital equipment, including EKG, fluid pump, syringe pump, scales, anesthetic monitors, and machines, etc.
• Fill prescriptions, calculate and administer medications, maintain proper documentation, logging, and security of controlled drugs.
• Feed patients as prescribed by the attending doctor or as the client has requested; record appetites; recognize and report any unusual conditions or abnormal behaviors
• Communicate in a positive manner with clients and ensure that they feel comfortable leaving their pet(s)
• Educate clients about insurance, wellness, and medicinal plans
• Maintain the cleanliness of the hospital each day; clean equipment, kennels, and facilities using chemicals and supplies; ensure the safe use of chemicals; complete laundry
• Bath and care for patients who stay overnight; ensure that every animal released is clean and properly groomed prior to their release
• Adhere to the hospital's safety and wellness regulations
• Understand and carry out oral and written directions
• Maintain accurate medical records
• Show up for work regularly; full-time presence at work is essential for every shift
• Promote hospital products and services and support the organization
• Respond respectfully with urgency to directions given by Doctor of Veterinary Medicine (DVM) or Licensed Veterinary Technicians (LVT).
• Perform any other duties as assigned by the Manager; may have other assigned duties if working in a specialty area (i.e., dentistry, surgery, emergency, radiology, cardiology, neurology, internal medicine, etc.)

Qualifications (Required)

• 3–5 years of veterinary medicine experience
• Experience in Emergency (ER), Urgent Care, or Specialty veterinary settings preferred
• Applicants must be 18 years of age or older to be considered for this position.

Preferred Skills (Nice to Have)

• Fear Free Certification
• RECOVER Certification

Schedule

• Three 12 hours overnight shifts based on the needs of the business.

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

PetVet Care Centers' Hope Advanced Veterinary Center is currently seeking a Full Time Care Coordinator - Emergency to join their team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Essential Functions

Client Experience 

• Welcome clients and patients with professionalism, empathy, and compassion.
• Deliver exceptional customer service in person, by telephone, and through electronic communication.
• Build trusting relationships with clients while maintaining professionalism and confidentiality.
• Support clients experiencing emotional or stressful situations with patience, compassion, and understanding.
• Educate clients regarding hospital services, scheduling, payment options, and hospital policies.
• Respond professionally to client concerns and escalate issues appropriately when needed.

Patient & Appointment Coordination

• Coordinate patient arrivals, admissions, transfers, and discharges.
• Schedule appointments across Emergency and Specialty services.
• Obtain, organize, and maintain outside medical records.
• Ensure patient information is accurate and complete within the practice management system.
• Communicate appointment instructions, fasting requirements, medication guidance, and follow up recommendations.
• Coordinate communication between clients and the medical team throughout the patient's visit.

Communication

• Answer incoming phone calls, emails, and electronic communications promptly and professionally.
• Route calls and messages to the appropriate department or clinician.
• Recognize potential medical emergencies and appropriately prioritize urgent patient needs.
• Communicate scheduling changes, delays, and updates with empathy and professionalism.
• Collaborate with technicians, veterinarians, pharmacy, and leadership to ensure timely, accurate communication.

Financial Responsibilities

• Process invoices and client payments accurately.
• Explain estimates and hospital financial policies with confidence and professionalism.
• Assist clients with available payment solutions including CareCredit, Scratchpay, Trupanion direct pay when applicable, and approved hospital payment arrangements.
• Process refunds, credits, and financial adjustments in accordance with hospital policy.
• Maintain an accurate cash drawer and complete end-of-day balancing procedures.

Administrative Responsibilities

• Maintain complete and accurate electronic medical records.
• Scan, upload, and organize client documentation.
• Process prescription refill requests and medical messages.
• Monitor department email inboxes and electronic communications.
• Maintain organized reception and client service areas.
• Support hospital initiatives, administrative projects, and other duties as assigned.

Team Responsibilities

• Work collaboratively with all hospital departments to promote exceptional patient care.
• Facilitate seamless transfers of patient care between all Hope departments, ensuring continuity of communication and service. Every client should experience one connected hospital rather than separate specialty practices.
• Demonstrate flexibility while adapting to changing priorities in a fast-paced environment.
• Support teammates during periods of high patient volume.
• Maintain professionalism and respect in all interactions with clients and team members.
• Participate in ongoing education, training, and professional development.
• Demonstrate accountability through consistent attendance, punctuality, and dependable performance. 

Competencies

• Client Focus
• Compassion & Emotional Intelligence
• Professional Communication
• Teamwork & Collaboration
• Organization & Attention to Detail
• Critical Thinking & Problem Solving
• Time Management
• Adaptability
• Accountability
• Conflict Resolution
• Financial Accuracy
• Computer & Technology Proficiency

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Previous customer service experience required; veterinary or healthcare experience preferred.
• Ability to multitask while maintaining exceptional attention to detail in a fast-paced environment.
• Excellent verbal and written communication skills.
• Ability to remain calm, compassionate, and solution-oriented during emergency situations.
• Proficiency with Microsoft Office, email, and practice management software.
• Ability to learn veterinary terminology, hospital workflows, and financial policies.
• Ability to work evenings, weekends, and holidays as required.

Preferred Skills (Nice to Have)

• Veterinary Assistant Experience Preferred but willing to cross train.

Physical Requirements

• Frequent standing, walking, sitting, bending, reaching, and keyboard use.
• Ability to lift up to 30 pounds independently and assist with heavier items when necessary.
• Ability to work in a busy veterinary hospital environment with frequent interruptions.
• Exposure to animals, cleaning agents, biological materials, and varying noise levels

Schedule: Day and Evening shifts, 5-8 hour days or 4-10 hour days

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

**Sign-on Bonus for Qualified Candidates!**

PetVet Care Centers' Hope Advanced Veterinary Center is currently seeking Licensed Veterinary Technicians - Emergency to join their team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Licensed Veterinary Technician who supports hospital operations by providing dedicated quality veterinary care and exceptional service to our patients and clients. Responsibilities include providing patient care by determining animal requirements, conducting examinations and diagnostic procedures, assisting during surgery and operations, providing nursing care, assisting with feeding and caring for patients, maintaining medical supplies and equipment, overseeing triage and discharging patients, and maintaining patient medical records.

Hope Advanced Veterinary Center in Vienna, Virginia has been the trusted destination for specialty and emergency veterinary care in the greater Washington, DC area for more than 30 years, operating 24/7, 365 days a year. With a team of board-certified specialists spanning oncology, internal medicine, ophthalmology, cardiology, surgery, and neurology, Hope provides some of the most comprehensive specialty care available anywhere in the Mid-Atlantic region.

Key Responsibilities

• Determine animal requirements by conducting examinations and interviews, reviewing care plans and records, completing laboratory tests and studies, and diagnostic imaging.
• Care for patients by taking vital signs, collecting samples, administering medications, drugs, and vaccines, and bandaging and wrapping wounds.
• Support patient examinations and operations by assembling required supplies and instruments, securing and bringing patients to examination rooms, and restraining patients; aids as directed by the veterinarian.
• Provide excellent pet care by applying full knowledge of anatomy, physiology, disease processes, pharmacology, specialized equipment usage, and specialized drug administration.
• Obtain and verify medications.
• Ensure that patients have food and water, clean patients' rooms, cages, and equipment; observe patients for clinical signs of disease.
• As directed, fill prescriptions and administer medications, including proper documentation, logging, and security of controlled drugs.
• Maintain a safe, secure, healthy, and humane environment by sterilizing and wrapping instruments, sanitizing and disinfecting holding and operating areas, storing sterile supplies, verifying shelf life, following standards and procedures, and in compliance with applicable legal regulations.
• Maintain medical records by documenting patients’ conditions, reactions, and changes; update the database in an accurate and timely manner.
• Communicate with the pet owner about the status of the patient, as directed by the veterinarian.
• Maintain equipment by following operating instructions, troubleshooting breakdowns, maintaining equipment supplies, performing preventive maintenance, and calling for repairs.
• Maintain inventory, place orders for needed supplies, verify, and maintain receipts.
• Update job knowledge by participating in educational opportunities and reading professional journals.
• Release pets to their owners as directed; ensure that every animal released is clean and properly groomed before their release.
• Understand and carry out oral and written directions.
• Perform other duties as assigned by Manager or practice.

Schedule

• Friday, Saturday, Sunday overnight shifts.
• Shifts will be 12-13 hours overnight shifts.
• Schedules are provided at least 5 weeks in advance.

Qualifications

• High school diploma or GED.
• Two or more years of experience with veterinary appointments, surgeries, and nursing care for hospitalized and critical patients.
• Certified Veterinary Technician (CVT), Licensed Veterinary Technician (LVT), Registered Veterinary Technician (RVT), or the Licensed Veterinary Medical Technician (LVMT)
• Applicants must be 18 years of age or older to be considered for this position

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Care for pets. Maintain balance and flexibility. Nurture ongoing care.

Join our team as a Part-Time Veterinarian with predictable hours and a consistent home hospital assignment. You’ll enjoy flexibility while working alongside a locally led care team supported by national resources.

Whether you’re balancing family commitments, pursuing personal interests, or simply seeking a more sustainable pace, we’re here to support you. This role allows you to stay clinically engaged without sacrificing balance, connection, or continuity of care. We’re flexible, open to conversation, and committed to understanding your availability and goals—and building a schedule that works for both you and the hospital.

• Compensation for Part Time roles is prorated based on experience and hours/shifts worked. Salary ranges listed in this posting reflect full-time roles.

The Hope Center in Vienna, Virginia is a 24 hour specialty and emergency practice. Specialty services at The Hope Center include Internal Medicine, Ophthalmology, Oncology, Surgery, Rehabilitation, and Cardiology. We have a strong focus on maintaining a wonderful work-life balance. Our ideal candidate is self-driven, enjoys a fast-paced environment, and recognizes the benefits of teamwork. Our ER and Specialty doctors work well together to provide complete patient care.

Why Join Us: 

• The ER schedule comprises a mixture of days and nights, allowing for long stretches of time off, and averages a work schedule of just 31 hours a week.
• Our highly trained technical staff support a great group of ER veterinarians and specialists.
• We also support rotating interns as well as internships in Internal Medicine and Surgery.

Ready to take the next step? Apply today! For questions or to connect directly, please email your resume to Julia Stephens. 

What We Offer

We care deeply about supporting our team members — professionally and personally. Benefits include:

• Signing and retention incentives up to $50,000
• CE stipend
• Licensing and dues reimbursement
• 401(k) participation
• Team member pet discounts
• Emotional wellbeing support, including Calm app access and 24/7 EAP
• A supportive home hospital environment, backed by national resources and a strong Culture of Care

Key Responsibilities

• Comprehensive patient exams and medical work-ups
• Client communication and education
• Performing diagnostic procedures and surgery
• Maintaining accurate medical records
• Pharmacy duties such as prescribing medications to patients and following controlled substance protocols
• Promote teamwork and staff efficiency
• Work with the Hospital Manager on weekly priorities and expectations
• Evaluate and monitor protocols for the daily running of the hospital from intake to discharge
• Monitor cases in the hospital and attend daily rounds when possible to be sure the highest standards are being upheld
• Participate in practice management updates and training at all levels
• Performs other duties as assigned by Management.

Qualifications (Required)

• Veterinarian degree (DVM or VMD) from an accredited college or university
• Current State Veterinary License
• DEA registration must be obtained and maintained
• 1+ years of experience in emergency practice
• Strong diagnostic and clinical skills.
• Excellent surgical and dental skills.
• Ability to work well in a team-oriented environment.
• Exceptional interpersonal and communication skills.
• Commitment to providing compassionate and high-quality veterinary care.
• Excellent Communication Skills and the ability to communicate effectively, efficiently, and in a timely manner with all members of the Medical and Hospital staff.
• Client communication skills, must be able to elicit information, establish rapport, offer explanations with pet owners.
• Display confidence and reassurance when dealing with pets experiencing severe stress, illness, or pain.
• May include some climbing, balancing, stooping, kneeling, crouching, or crawling.
• Some tasks involve the periodic performance of moderately physically demanding work.
• Position does require the ability to lift up to 50 pounds.

Preferred Skills (Nice to Have)

• Clinical Knowledge and Skills: Demonstrate clinical knowledge and skill in examining and assessing animals. Perform cardiovascular, respiratory, orthopedic, neurological and other necessary examinations. Diagnosis and prescribe appropriate treatment.
• Problem-Solving: Ability to develop solutions to challenges relating to the management of a high-quality veterinary hospital.
• Communication Skills: Demonstrate effective communication of diagnostic and therapeutic options to clients. Display effective communication with internal medical and hospital staff.
• Professionalism: Work as part of a high-quality, professional veterinary team with the ability to provide and receive appropriate constructive criticism, suggestions, and feedback.
• Business Acumen: Ability to understand the management and finances of the veterinary hospital practice.
• Ethics: Knowledge and understanding of ethical principles that guide decisions affecting patients.
• Commitment to Continuing Education: Commitment to utilize available resources of continuing education and to facilitate learning of others.

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator - Emergency who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Hope Advanced Veterinary Center in Vienna, Virginia has been the trusted destination for specialty and emergency veterinary care in the greater Washington, DC area for more than 30 years, operating 24/7, 365 days a year. With a team of board-certified specialists spanning oncology, internal medicine, ophthalmology, cardiology, surgery, and neurology, Hope provides some of the most comprehensive specialty care available anywhere in the Mid-Atlantic region.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications

• Has 2-3 years of experience in reception for human or veterinary medicine.
• Veterinary Assistant experience not required but a plus! 
• Applicants must be 18 years of age or older to be considered for this position.

Schedule 

• Part Time, Rotating Shift
• Per business needs - morning, afternoon, and evening.

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Licensed Veterinary Technician who supports hospital operations by providing dedicated quality veterinary care and exceptional service to our patients and clients. Responsibilities include providing patient care by determining animal requirements, conducting examinations and diagnostic procedures, assisting during surgery and operations, providing nursing care, assisting with feeding and caring for patients, maintaining medical supplies and equipment, overseeing triage and discharging patients, and maintaining patient medical records.

Hope Advanced Veterinary Center in Vienna, Virginia has been the trusted destination for specialty and emergency veterinary care in the greater Washington, DC area for more than 30 years, operating 24/7, 365 days a year. With a team of board-certified specialists spanning oncology, internal medicine, ophthalmology, cardiology, surgery, and neurology, Hope provides some of the most comprehensive specialty care available anywhere in the Mid-Atlantic region.

Key Responsibilities

• Determine animal requirements by conducting examinations and interviews, reviewing care plans and records, completing laboratory tests and studies, and diagnostic imaging.
• Care for patients by taking vital signs, collecting samples, administering medications, drugs, and vaccines, and bandaging and wrapping wounds.
• Support patient examinations and operations by assembling required supplies and instruments, securing and bringing patients to examination rooms, and restraining patients; aids as directed by the veterinarian.
• Provide excellent pet care by applying full knowledge of anatomy, physiology, disease processes, pharmacology, specialized equipment usage, and specialized drug administration.
• Obtain and verify medications.
• Ensure that patients have food and water, clean patients' rooms, cages, and equipment; observe patients for clinical signs of disease.
• As directed, fill prescriptions and administer medications, including proper documentation, logging, and security of controlled drugs.
• Maintain a safe, secure, healthy, and humane environment by sterilizing and wrapping instruments, sanitizing and disinfecting holding and operating areas, storing sterile supplies, verifying shelf life, following standards and procedures, and in compliance with applicable legal regulations.
• Maintain medical records by documenting patients’ conditions, reactions, and changes; update the database in an accurate and timely manner.
• Communicate with the pet owner about the status of the patient, as directed by the veterinarian.
• Maintain equipment by following operating instructions, troubleshooting breakdowns, maintaining equipment supplies, performing preventive maintenance, and calling for repairs.
• Maintain inventory, place orders for needed supplies, verify, and maintain receipts.
• Update job knowledge by participating in educational opportunities and reading professional journals.
• Release pets to their owners as directed; ensure that every animal released is clean and properly groomed before their release.
• Understand and carry out oral and written directions.
• Perform other duties as assigned by Manager or practice.

Qualifications (Required)

• High school diploma or GED.
• Virginia Licensure required.
• One or more years of experience with veterinary appointments, surgeries, and nursing care for hospitalized and critical patients.
• May consider an equivalent combination of education, certification, training, and/or experiences.
• Applicants must be 18 years of age or older to be considered for this position.

Preferred Skills (Nice to Have)

•  1 to 3 years of Emergency or high-volume urgent care of experience strongly preferred.
• Care and Compassion: Displays a desire to build rapport, provide personal assistance, and emotional support.
• Team Orientation: Works cooperatively with the team to address tasks and accomplish goals.
• Dependability: Demonstrates responsibility in completing tasks and accomplishing goals.
• Initiative: Proactively looks for the opportunity to address and follow through on work activities.
• Flexibility and Multi-Tasking: Adapts quickly to changing demands and manages multiple priorities effectively.
• Communication: Uses effective and appropriate methods of interacting with others.
• Customer Services: Displays a desire to provide outstanding service and exceed customer expectations.
• Organization and Attention to Detail: Monitors and reviews information thoroughly and maintains an organized system for all documents.
• Adherence to Rules and Instructions: Consistently follows standard procedures.

Schedule

• 2 Full Shifts Worked every 6 weeks to maintain PRN status.
• Shift Differentials are observed for overnights and weekends.
• Schedule is provided 5 weeks in advance.

Position Overview: 

The Emergency Shift Leader is a working supervisor who performs the duties of medical technical staff (e.g., technicians and assistants). Expedite the care and efficiency of the department. In charge of patient care standards for the department. Must lead the team by example by demonstrating organizational skills, following company policies, and maintaining a professional attitude.

Essential Functions:

• Addresses concerns of staff and doctors while on duty and responds appropriately or directs concerns to the department manager or hospital manager if needed
• Manages schedule/staffing during shift (receives and documents late or call out calls, sends staff home when appropriate, calls in additional staff when needed).
• Up to date on and trains, if needed, all appropriate training, procedural, and protocol guidelines for the team and ensures staff compliance during shift.
• Verbal discussions with staff for issues concerning procedure and/or protocol of the daily job functions
• Corrects and/or praises staff on duty for performance during shift
• Administrative duties as delegated by the Emergency Department Supervisor.
• Utilization of staff to ensure efficient patient care and flow.
• Interdepartmental liaison while on shift.
• Ensure the safety of staff and patients and follow the hospital safety guidelines during an emergency.
• Address client concerns when staff members feel uncomfortable or unable to alleviate them.
• Troubleshoot equipment as needed and keep the facility manager and department manager apprised.
• Ensure charges are entered promptly and correctly throughout the shift to allow clients to receive proper financial updates.
• Monitor inpatient invoices and help determine if additional care plans are needed.
• The beginning shift assessment of treatment sheets will include up-to-date documentation of current instrumentation and verifying that all treatments match the doctor's orders.
• Ensure staff is completing all end-of-shift duties before leaving and downtime tasks as able during shift.

Competencies: 

• Leadership skills
• Time management
• Organization skills
• Interpersonal skills
• Multi-tasking and setting priorities
• Empathy
• Advanced Technical Skill
• Communication Skills

Qualifications:

• High School Diploma or the equivalent.
• Licensed Veterinary Technician with good standings in the state of Virginia
• At least one year of employment at Hope Advanced Veterinary Center, preferably in the ER department.
• Applicants must be 18 years of age or older to be considered for this position.

Position Knowledge and Skill Requirements:

• High level of competence in the complete range of veterinary technician skills
• Working in a team environment
• Customer Service
• Attention to detail
• Verbal and written communication skills
• Supervisory skills, including performance management, feedback, and communications
• Staff scheduling skills
• Professionalism and ability to properly handle confidential information
• Complete 12 continuing education hours with at least 1 being in leadership development yearly.
• Recover CPR certified

Scheduling Supervisor Essential Functions:

• Ensure all shifts are appropriately and evenly scheduled at least one month in advance.
• Input schedule into Dayforce and Homebase in a timely fashion.
• Approve PTO requests and ensure PTO is entered correctly.
• Monitor timesheets for missed punches and correct the oversight.

Additional Information: 

The list of essential functions, as outlined in this job description, is intended to be representative of the tasks performed within this classification. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

We are seeking a dedicated Board-Certified or Residency Trained Small Animal Internist to join our team. The ideal candidate will be passionate about providing high-quality veterinary care and possess excellent communication skills to build lasting relationships with our clients. You will work alongside a team of experienced veterinarians, technicians, and support staff and will work closely with the Hospital Manager and Regional Manager. 

Hope Advanced Veterinary Center in Vienna, Virginia is a 24 hour specialty and emergency practice. Our highly trained licensed technical staff support a great group of ER veterinarians and specialists.  Specialty services at Hope Advanced Veterinary Center include Internal Medicine, Ophthalmology, Oncology, Surgery, Rehabilitation and Cardiology with access to Radiologist support. 

Why Join Us: 

• Our ER and Specialty doctors work well together to provide complete patient care.
• Our internal medicine service is well equipped with a 16 slice CT, ultrasound and endoscopy with access to fluoroscopy.  
• We also help to train and support an internal medicine intern yearly as well as two general rotating interns.

We are currently offering earning potential exceeding $300,000 with flexible scheduling (3 or 4 days a week available).

Ready to take the next step? Apply today! For questions or to connect directly, please email your resume to Julia Stephens. 

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Signing, retention and relocation packages up to $75,000
• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Key Responsibilities

• Comprehensive patient exams and medical work-ups
• Client communication and education
• Maintaining accurate medical records
• Pharmacy duties such as prescribing medications to patients and following controlled substance protocols
• Promote teamwork and staff efficiency
• Work with the Hospital Manager on weekly priorities and expectations
• Evaluate and monitor protocols for the daily running of the hospital from intake to discharge
• Monitor cases in the hospital and attend daily rounds when possible to be sure the highest standards are being upheld
• Participate in practice management updates and training at all levels
• Performs other duties as assigned by Management.

Qualifications (Required)

• Veterinarian degree (DVM or VMD) from an accredited college or university
• 1-year rotational internship in small animal medicine, surgery, ER (university or large referral practice).
• Completed a 3-year, AVMA approved residency program
• Current State Veterinary License
• DEA registration must be obtained and maintained
• Strong diagnostic and clinical skills.
• Ability to work well in a team-oriented environment.
• Exceptional interpersonal and communication skills.
• Commitment to providing compassionate and high-quality veterinary care.
• Excellent Communication Skills and the ability to communicate effectively, efficiently, and in a timely manner with all members of the Medical and Hospital staff.
• Client communication skills, must be able to elicit information, establish rapport, offer explanations with pet owners.
• Display confidence and reassurance when dealing with pets experiencing severe stress, illness, or pain.
• May include some climbing, balancing, stooping, kneeling, crouching, or crawling.
• Some tasks involve the periodic performance of moderately physically demanding work.
• Position does require the ability to lift up to 50 pounds.

Preferred Skills (Nice to Have)

• Board Certification
• 2-5 years of experience post-residency
• Clinical Knowledge and Skills: Demonstrate clinical knowledge and skill in examining and assessing animals. Perform cardiovascular, respiratory, orthopedic, neurological and other necessary examinations. Diagnosis and prescribe appropriate treatment.
• Problem-Solving: Ability to develop solutions to challenges relating to the management of a high-quality veterinary hospital.
• Communication Skills: Demonstrate effective communication of diagnostic and therapeutic options to clients. Display effective communication with internal medical and hospital staff.
• Professionalism: Work as part of a high-quality, professional veterinary team with the ability to provide and receive appropriate constructive criticism, suggestions, and feedback.
• Business Acumen: Ability to understand the management and finances of the veterinary hospital practice.
• Ethics: Knowledge and understanding of ethical principles that guide decisions affecting patients.
• Commitment to Continuing Education: Commitment to utilize available resources of continuing education and to facilitate learning of others.

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

We are seeking a dedicated Board-Certified or Residency Trained Veterinary Medical Oncologist to join our team. The ideal candidate will be passionate about providing high-quality veterinary care and possess excellent communication skills to build lasting relationships with our clients. You will work alongside a team of experienced veterinarians, technicians, and support staff and will work closely with the Hospital Manager and Regional Manager.

Hope Advanced Veterinary Center in Vienna, Virginia is a 24 hour specialty and emergency practice. Our highly trained licensed technical staff support a great group of ER veterinarians and specialists. Specialty services at Hope Advanced Veterinary Center include Internal Medicine, Ophthalmology, Oncology, Surgery, Rehabilitation and Cardiology with access to Radiologist support. 

Why Join Us:

• Our ER and Specialty doctors work well together to provide complete patient care.
• Our internal medicine service is well equipped with a 16 slice CT, ultrasound and endoscopy with access to fluoroscopy.  
• We also help to train and support an internal medicine intern yearly as well as two general rotating interns.
• Flexible scheduling options - 3 or 4 days a week available

Ready to take the next step? Apply today! For questions or to connect directly, please email your resume to Julia Stephens. 

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Signing, retention and relocation packages up to $75,000
• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Key Responsibilities

• Comprehensive patient exams and medical work-ups
• Client communication and education
• Maintaining accurate medical records
• Pharmacy duties such as prescribing medications to patients and following controlled substance protocols
• Promote teamwork and staff efficiency
• Work with the Hospital Manager on weekly priorities and expectations
• Evaluate and monitor protocols for the daily running of the hospital from intake to discharge
• Monitor cases in the hospital and attend daily rounds when possible to be sure the highest standards are being upheld
• Participate in practice management updates and training at all levels
• Performs other duties as assigned by Management.

Qualifications (Required)

• Veterinarian degree (DVM or VMD) from an accredited college or university
• 1-year rotational internship in small animal medicine, surgery, ER (university or large referral practice).
• Completed a 3-year, AVMA approved residency program
• Current State Veterinary License
• DEA registration must be obtained and maintained
• Strong diagnostic and clinical skills.
• Ability to work well in a team-oriented environment.
• Exceptional interpersonal and communication skills.
• Commitment to providing compassionate and high-quality veterinary care.
• Excellent Communication Skills and the ability to communicate effectively, efficiently, and in a timely manner with all members of the Medical and Hospital staff.
• Client communication skills, must be able to elicit information, establish rapport, offer explanations with pet owners.
• Display confidence and reassurance when dealing with pets experiencing severe stress, illness, or pain.
• May include some climbing, balancing, stooping, kneeling, crouching, or crawling.
• Some tasks involve the periodic performance of moderately physically demanding work.
• Position does require the ability to lift up to 50 pounds.

Preferred Skills (Nice to Have)

• Board Certification
• 2-5 years of experience post-residency
• Clinical Knowledge and Skills: Demonstrate clinical knowledge and skill in examining and assessing animals. Perform cardiovascular, respiratory, orthopedic, neurological and other necessary examinations. Diagnosis and prescribe appropriate treatment.
• Problem-Solving: Ability to develop solutions to challenges relating to the management of a high-quality veterinary hospital.
• Communication Skills: Demonstrate effective communication of diagnostic and therapeutic options to clients. Display effective communication with internal medical and hospital staff.
• Professionalism: Work as part of a high-quality, professional veterinary team with the ability to provide and receive appropriate constructive criticism, suggestions, and feedback.
• Business Acumen: Ability to understand the management and finances of the veterinary hospital practice.
• Ethics: Knowledge and understanding of ethical principles that guide decisions affecting patients.
• Commitment to Continuing Education: Commitment to utilize available resources of continuing education and to facilitate learning of others.